Full time

The Company

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 260 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values: Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.

Why This Role Matters

The Post-Sale Service Lead embodies exceptional client service and demonstrates a broad knowledge of all the functions within the post-sale client experience. Post-Sale Services is responsible for providing our clients with an accountable and dedicated team to deal with and respond to their post-sale transactional queries across Live and Online sales. Working with other members of the Post Sale Service Team, Client Service, Shipping, Finance and Specialist Art Departments, the Post-Sale Service Lead will manage, oversee and provide ownership for our clients post sale client experience.

This role is to ensure thorough completion of these services from auction and payment - through to final shipping/collection and delivery of property. This will be achieved whilst upholding Christie’s Client Service Standards for our both our internal and external clients.

How You'll Make an Impact

Be the primary and proactive point of contact for Christie’s clients’ post sale journey – over phone, email or digital channel. Be accountable and provide oversight for a portfolio of Live and Online auctions – for all post sale related issues and queries e.g. invoicing, payment, shipping quotes and settlement. Liaising with external shipping providers to source and facilitate optimal shipping solutions for clients.

Proactively adding value to the post sale client

experience

by anticipating the needs and expectations of our clients. Provide clear and proactive communication, offering options to help clients make choices that are beneficial to the clients and Christie’s. Responding to clients in a way that builds rapport, achieves positive engagement and delivery.

Own client issues through to resolution, understanding how to build trust with our clients and why this is important. Work collaboratively with internal stakeholders and Subject Matter Experts to ensure best practice in our post sale processes and service levels. Proactively “closing” the sale operationally and financially.

Administrative tasks to support the team. Other

duties

as assigned by Line Manager. What you’ll bring to the team 3+ years proven

experience

• in a client service/client facing environment.
• Fluency in at least one European language desired.
• Confident in using MS Excel, Outlook and Word.
• Demonstrate exceptional client service and communication skills.
• Ability to reflect the image and standards of Christie’s in all situations in accordance with Client Service standards.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Detail orientated, strong processing abilities whilst remaining client focused.
• Strong work ethic and ability to work in a fast paced multi-tasking environment.
• A logical thinker and problem solver with the ability to seek continuous improvement.
• Ability to build strong relationships internally and externally.
• Act on and seek feedback from others to develop or maintain personal service

skills

and knowledge Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice Excellent verbal and written presentation skills. What’s great about working for us 25 days annual leave + 1 day Birthday leave Christie’s Christmas office closure (guaranteed between 25th Dec – 2nd Jan) – in additional to annual leave: almost two weeks to fully switch off and spend time with friends and family Additional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you Donation matching of up to £500 per annum to help you support the organisations you care about Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable) Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues Discretionary Bonus (dependent on the business and employee performance payable in March each year) Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s) Private Health Insurance – no employee contribution needed, subsidised for other family members Dental Insurance – (may be extended at personal cost) Generous Income Protection Insurance in the event of accident, sickness or injury Competitive Life Insurance policy from first day Employee Assistance Programme – access to personal advice and support services including counselling Eyecare vouchers (once a year) Cycle to Work scheme Christie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops Robust family first policy: Ø 16 weeks full pay on Maternity Leave Ø Four-day week, for eight weeks, at full pay on return from Maternity Leave Ø Dependent back-up care: 10 sessions/ days of childcare or eldercare per year Ø The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea… * Christie’s reserves the right to change company

benefits

at any time

Salary

£35,000 - £37,000 per annum

Closing Date

Sunday 26th April #LI-Hybrid